Return & Refund Policy

We want you to be fully satisfied with your purchase. If for any reason you are not, you may return your item(s) under the following conditions:

 

1.        Application

This Returns Policy applies only to products purchased on www.l1premiumouterwear.com and shipped to EU member states. This policy does not apply to products purchased at authorised L1 Premium Outerwear dealers.

Customers who have purchased L1 Premium Outerwear products from an authorised dealer must speak with the authorised dealer from where they purchased their product.

This return policy does not affect your statutory right of withdrawal or your legal rights in the event of product defects (legal guarantee). In particular, it does not exclude or replace any such rights. Details of your statutory Right of Withdrawal are detailed here. 

If you have any questions regarding your return, please contact our customer service team here.

 

2.        Return Period

You may return your product(s) within 14 DAYS of receiving your order.

 

3.        Conditions for Return

Customers are liable for any loss in value of the goods if this loss in value is due to excessive handling that was not necessary to examine the condition, properties, and functioning of the goods. Such a loss in value may occur, for example, if the product has been used beyond inspection as one would in a physical store setting, or it has been soiled, damaged or altered. Customers may be required to compensate L1 Premium Outerwear / Nitro AG for any loss in value. Nitro AG may make a deduction from the reimbursement for the loss in value.

 

4.        State of returned goods

Wherever possible we ask you to return the items as follows:  

• All original tags and labels should be attached
• Items should be returned in their original packaging or similar protective packaging.

 

5.        Return Shipping Costs

You are responsible for the cost of returning the goods.

As an option, we provide you with a GLS return label for a flat fee of 6,90 € for returns from EU Countries for each parcel or other shipping container. You can also organise the return shipment yourself using a logistics service provider of your choice.

For customers who have purchased their products in Europe but do not reside in an EU member state, the customer will be required to pay any customs and duties. 

 

6.        Exchanges

Currently it is not possible to exchange goods that are purchased on www.l1premiumouterwear.com  website. Customers who wish to exchange products must first return the product to  L1 Premium Outerwear / Nitro AG and then purchase the product they wish. 

 

7.        Refunds

Once your return is received and inspected, we will notify you of the assessment of your return and thus your refund. Refunds will be processed using the original payment method without undue delay and not later than fourteen days after the day on which we are informed about your decision to exercise your right of return or withdrawal. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.  

 

- Additional Information -
For our step-by-step guide on how to return-ship an item check: https://www.l1premiumouterwear.com/pages/return-an-item